№ 00 — Help
Help centre.
Most things people ask about, answered once. If your question isn’t here, write to hello@templacity.com — a real person replies, usually inside a day.
№ 01
Orders & delivery
Where your files are, how to redownload, and what to do if they never arrived.
№ 02
Devices & setup
Installing templates on reMarkable, Boox, Kindle Scribe, and iPad.
№ 03
Hyperlinks not working
The most common issue, and the fix that works on nearly every device.
№ 04
Updates & new versions
How we version templates and how to get the latest file for something you already own.
№ 05
Licence & business use
What the standard licence covers and when you need an extended one.
№ 06
Refunds
Thirty days, one email, no forms. The short policy.
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