FAQ

GENERAL QUESTIONS

What is Templacity?

Templacity (A City Of Templates) is a leading provider of premium digital templates and resources. We excel in crafting top-notch templates designed to meet a wide range of personal and business needs.

What is Canva?

Canva is a user-friendly design website that offers a seamless experience for changing colors, fonts, and images using a drag-and-drop interface. Best of all, it's completely FREE, allowing you to customize templates to suit your preferences effortlessly.

How Does It Work?

Using our welcome book templates is easy! After purchase, you'll receive an instant download link. Customize the template in Canva with your property details and style preferences. Then, you can either print it at your local print shop or send it digitally to your guests. It's that simple. Check out Our How To Use Page for more details.

Do I Need Editing Skills?

No, you don't need any advanced editing skills. Our templates are designed to be user-friendly. We provide you with access to Canva, a free and easy-to-use website. With Canva, you can effortlessly customize the template by simply dragging and dropping elements, changing colors and fonts, or adding and replacing images. It's an intuitive platform that makes editing a breeze, even if you're new to it.

Will The Templates be Available Immediately After Purchasing?

Yes, our templates are available for immediate download upon completing your purchase. You can access and start using them right away.

How Can I Share My Templates After Customizing?

Our Templates can be easily shared with your guests, clients, etc. through either printed copies or electronic versions sent via email.

Can I download or edit my template on a mobile device?

YES! The beauty of all of our templates is that they can be accessed, downloaded & edited on any device.

What if I want to use a premium element in Canva?

All templates are ready for you to use with no additional cost. Sometimes, you may want to change the theme, graphics or fonts. While there are hundreds of thousands of free elements available, sometimes your heart is set on a premium one. No worries! Canva allows you to pay a small fee to download your design with premium elements! Premium elements are signified with a crown next to them. This is a special option that gives some flexibility if you are wanting more freedom with your design.

I can't find my download?

First, be sure you are logged in to the website. You'll get instant access to your downloads anytime with no expiration!

Didn't create an account? It's not too late!

Look in your email and search for "Templacity". Most of the time lost emails from us are a result of your settings thinking it's spam due to the attachment.

PRINTING

Does it come with a Physical copy?

Please note that Templacity specializes in digital downloads only. We do not ship physical products. All of our products are available for instant download upon purchase.

How to Print It Out?

Printing your template is straightforward. After you finish customizing, save the template as a PDF (PDF Print not Standard for higher quality) and use your home printer to print it out. Or you can visit your local Staples, UPS, FedEx, Costco (USA) Officeworks, etc. for printing and binding services.

What Format are The Templates In?

Most of our templates are available in both A4 and US letter sizes. However, during the customization process in Canva, you have the flexibility to change the template's format to meet your specific requirements. Please note that while you can adjust the format, some elements may need rearranging to ensure a seamless transition.