Refund and Returns Policy

 

Digital Templates Refund Policy


At Templacity, we are committed to providing high-quality digital templates for your needs. Due to the nature of our digital products, all sales are final. Please review our return policy below:


No Refunds and No Returns

All sales of digital templates are final. Once you have gained access to the digital content, we cannot issue a refund or accept a return. This policy is in place because digital products cannot be returned in the same way as physical products.

 

No Exchanges

All sales of digital templates are final, and we do not offer exchanges. Once a purchase is completed, no exchanges can be made. Please ensure that you review all product details carefully before completing your purchase. If you have any questions or need assistance before making a purchase, feel free to contact us. Thank you for your understanding.

 

Download Issues

If you experience any issues with downloading or accessing your purchased templates, please contact our customer support team within 30 days of purchase at contact@templacity.com ;

Please provide the following information:

• Your order number
• A description of the issue you’re experiencing
• Any relevant screenshots or information that can help us understand the problem


We will work with you to resolve any technical issues and ensure you can access your purchase.

 

Defective or Incorrect Products

If you receive a defective or incorrect template, please contact us within 30 days of purchase at contact@templacity.com. Provide your order number and a detailed description of the issue. We will review your request and, if the product is found to be defective or incorrect, we will provide a replacement at no additional cost.

 

Customer Satisfaction

Your satisfaction is our priority. If you have any questions or concerns about your purchase, please reach out to our customer support team at contact@templacity.com. We are here to assist you and ensure you have a positive experience with our products.

 

Pre-Purchase Inquiries

If you have any questions about our templates before making a purchase, please do not hesitate to contact us at contact@templacity.com. We are happy to provide additional information and help you choose the right product for your needs.

 

Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team at contact@templacity.com. We are here to assist you and ensure you have a positive experience with our products.

Business Name: Templacity
Phone number: +1 (201) 765-7915
Customer Support: contact@templacity.com
Legal Entity: PLANPUT LLC
Business Email: planputllc@gmail.com
Physical address: 1309 Coffeen Avenue STE 1200, Sheridan WY 82801, United States