{"id":6453,"date":"2026-05-05T17:57:42","date_gmt":"2026-05-05T17:57:42","guid":{"rendered":"https:\/\/templacity.com\/help\/"},"modified":"2026-05-05T17:57:42","modified_gmt":"2026-05-05T17:57:42","slug":"help","status":"publish","type":"page","link":"https:\/\/templacity.com\/de\/help\/","title":{"rendered":"Help centre"},"content":{"rendered":"\n
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\u2116 00 \u00b7 Help<\/div>\n

Most things people ask about, answered once. If your question isn’t here, write to contact@templacity.com; replies usually come within a working day.<\/p>\n <\/div>\n <\/div>\n\n

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\u2116 01<\/div>\n

Orders and delivery<\/h3>\n

Where your files are, how to redownload, and what to do if they never arrived.<\/p>\n <\/a>\n \n

\u2116 02<\/div>\n

Devices and setup<\/h3>\n

Getting a planner onto a reMarkable, Boox, Kindle Scribe, or into OneNote.<\/p>\n <\/a>\n \n

\u2116 03<\/div>\n

Hyperlinks not working<\/h3>\n

The most common issue, and the fix that works on nearly every device.<\/p>\n <\/a>\n \n

\u2116 04<\/div>\n

Updates and new versions<\/h3>\n

How corrections reach you, and which years a dated planner covers.<\/p>\n <\/a>\n \n

\u2116 05<\/div>\n

Licence and business use<\/h3>\n

What the standard licence covers and when you need an extended one.<\/p>\n <\/a>\n \n

\u2116 06<\/div>\n

Refunds<\/h3>\n

Why digital files are not refundable, and what we fix for free.<\/p>\n <\/a>\n \n

\u2116 07<\/div>\n

Inside the planner<\/h3>\n

How the pages connect, what the tabs do, and what a PDF cannot know.<\/p>\n <\/a>\n <\/div>\n\n

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\u2116 01<\/div>\n

Orders and delivery<\/h2>\n <\/div>\n <\/div>\n
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\n Where are my files?<\/span><\/summary>\n
In your account, and they stay there. Sign in at templacity.com\/my-account, then click Downloads from the account menu. Everything you have ever bought sits in that list, with no expiry, and you can re-download any time you change device or reformat a drive.<\/div>\n <\/details>\n
\n I bought something and Downloads is empty.<\/span><\/summary>\n
Almost always this means the order went through as a guest checkout, so it was never attached to the account you created. The files are safe, they are just not linked yet. Write to contact@templacity.com with the order number, the one with a # in front near the top of your confirmation email, and we will attach it to your account and send you a link to set a password.<\/div>\n <\/details>\n
\n No confirmation email arrived.<\/span><\/summary>\n
Check spam first. Either way the files are in your account whether the email arrived or not, so the account route is the reliable one.<\/div>\n <\/details>\n
\n Can you email me the files directly?<\/span><\/summary>\n
No, and it is deliberate. Files are delivered through your account library so that the link you have always points at the current version. Raw file links go stale the moment we correct something. If you cannot reach your library, write in and we will fix the access rather than send a file around it.<\/div>\n <\/details>\n
\n My planner starts the week on Monday and I want Sunday.<\/span><\/summary>\n
Every dated planner ships in both week shapes and your account decides which one you see. In Downloads, just under the "Your downloads" heading, there is a "Week starts" control with Monday and Sunday. Click Sunday and your whole library swaps to the Sunday-start files, for every year you own. It defaults to Monday. You can flip back any time, and nothing needs buying twice.<\/div>\n <\/details>\n
\n I got the wrong cover colour.<\/span><\/summary>\n
Reply to your order email and tell us the one you want. We put it in your account the same day, no charge, and you keep the original too.<\/div>\n <\/details>\n <\/div>\n <\/div>\n
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\u2116 02<\/div>\n

Devices and setup<\/h2>\n <\/div>\n <\/div>\n
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\n reMarkable.<\/span><\/summary>\n
Save the PDF to your computer first, then move it across with the desktop app, the mobile app, or the USB cable. Do not open it in a browser and transfer it from there. Browsers can hand the device a file that is not a clean PDF, which is what makes an import fail or the hyperlinks stop working.<\/div>\n <\/details>\n
\n Boox.<\/span><\/summary>\n
Open the planner in the Boox reader app, NeoReader, and not in the Notes app. Notes flattens a PDF so that you can write on it, and flattening switches every hyperlink off. This one setting is behind most "the links do not work on my Boox" messages.<\/div>\n <\/details>\n
\n Kindle Scribe.<\/span><\/summary>\n
Your download includes a Kindle Scribe Installation Guide that walks through the device side. Save the files to your computer first, same as above.<\/div>\n <\/details>\n
\n Which size do I need?<\/span><\/summary>\n
Every product page names the device it is built for. If you are between models, templacity.com\/e-ink-pdf-sizes\/ lists the page sizes we build to. As an example, a Boox Note Air 3 takes the same file as a Note Air 4C, since the only difference between them is colour rather than size.<\/div>\n <\/details>\n
\n OneNote on a Mac.<\/span><\/summary>\n
Microsoft has retired the tool that imported a whole notebook in one go, and it is not coming back, so any guide built around it now leads to an error page. Opening the notebook itself still works on a Mac. In your download, ignore the file ending in .onepkg, which is the packaged version a Mac will not take. Beside it is a folder of section files ending in .one. In OneNote, open the File menu, choose Open Section, and pick them one at a time. If Open Section is not in your File menu, your version is older and needs the Backups-folder route, so write in and we will walk you through it.<\/div>\n <\/details>\n
\n OneNote in a shared notebook.<\/span><\/summary>\n
Works, and one purchase covers it. Once a template is imported it is ordinary OneNote content, so sharing the notebook from OneDrive shares the template with it, and anything either person adds syncs for the other.<\/div>\n <\/details>\n <\/div>\n <\/div>\n
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\u2116 03<\/div>\n